Return and Exchange Policy

All our items are custom made. Therefore please choose your products carefully as Love Lottie does not accept returns or refunds on our goods.

We will only ship to the order address only so please make every effort to ensure your order details are correct. No refund will be given in the case of an incorrect address.

Please allow the correct handling and shipping times.  The handling time, unless specified, is 1-2 days after purchase. Add these times to the shipping times indicated below:

Australia:
FREE Shipping – 4-8 working days.
Express Post – Next working day to most states.
NT should add 2 days.

New Zealand:
Flat Rate – 6-10 business days.

United States:
Flat Rate – 8-16 business days.

Canada:
Flat Rate – 8-16 business days.

United Kingdom:
Flat Rate – 10-18 business days.

We cannot refund your order if you didn’t allow enough time for it to arrive. All overseas orders are tracked.

If you have received a defected product please contact us in writing within 3 days of receiving it. Please advise us of the order number and any information about the defect including a photo if possible.

Once your email has been reviewed we will contact you about a replacement only.

Love Lottie xoxo is an Australian based start-up which specialises in arts and crafts services to make your special occasions even more special! We create unique personalised cake toppers and much more like custom wall signs, custom wedding place cards and custom night light for kids. Our custom creations include cake toppers for Weddings, Graduation, Christmas, Birthdays, Engagements, Baby Showers, Christenings, Holy Communion and more.